Delivery & Packaging


Items will be delivered in a smart jewellery box.

Solid gold chains are offered as an option when ordering a pendant.

When a solid gold chain is not required, a gold pendant will be delivered mounted on a gold plated display chain. The chain is intended for presentation only, as they are not as strong as solid gold chains.

gem box

Delivery to United Kingdom Destinations

The Royal Mail 'Special Delivery Next Day' service is used for UK destinations.

Delivery Charges

Delivery is free to all UK destinations.

Overseas - see below.

Please note that we cannot deliver to PO Boxes as all orders must be signed for.

Delivery Times

Delivery to most UK mainland destinations will be 1 day from the time items are dispatched, not including weekends or bank holidays. Delivery time is normally by 1.00 pm.

Orders will normally be dispatched one day after the order has been confirmed, but may be dispatched on the same day depending the time of confirmation.

Additional time will be necessary for rural areas:

Mainland Scottish Highlands: Next working day, normally by 5.30pm
Scottish islands: vary from, next day by 5.30pm, two working days and three working days, depending on the location.

Delivery Overseas (non-UK Destinations)

Item Value Up to £500.00

The Royal Mail 'International Signed for' service is used to deliver items up to £500.00 in value.  
A signature in the destination country is required to receive the goods. The items may be tracked in the United Kingdom up until the time that they are shipped overseas.

Please see for details or any changes to this service.

Overseas Postage Costs - Worldwide

For items up to £500 purchase cost, delivery charge = £6.95

For items over £500.00 purchase cost, please Contact Us for a quotation.

Also, please read Charges Outside the United Kingdom for an awareness of import costs.

Preferred Carriers

Please contact Ruby Mill if a specific carrier is preferred and, depending on the local availability of this carrier, a quote for delivery will be given. Otherwise other options will be given.

Charges Outside the United Kingdom

Overseas customers should be aware of the costs involved when importing jewellery items.
Import duty and other taxes (VAT or GST) may be payable on the items and also on the freight and insurance. An agent’s fee may also apply. The final Landed Cost of the items may be substantially higher than the basic purchase price.

It is advisable to check with the customs office in your country to determine all charges that will apply and any formulae necessary to work out the total fee.

These charges will be applied by customs officials in your country, during import, none of these charges or taxes will be applied by Ruby Mill Limited.